Shipping & Returns

From our home to yours

SACHA is based in Egypt and offers shipping within Egypt and internationally.

Delivery availability, cost & timing

Available services depend on your delivery address. Check the shipping options and charges shown at checkout before paying. If your destination is not available, or you need an arrival estimate before ordering, email supportsacha@gmail.com with your city, country and the pieces you would like.

Delivery estimates are not guaranteed arrival dates. International shipments may be affected by customs processing. Contact us before ordering if you need clarification about destination charges or delivery timing.

Your delivery details

Please enter a complete address, reachable phone number and correct email address. If you notice an error after ordering, contact us with your order number as soon as possible. Changes depend on whether your order has already been dispatched.

Delivery questions

For a delayed, missing or damaged delivery, email us with your order number and any tracking details you have. We will help investigate with the shipping provider.

Returns & exchanges

For help with a return, exchange or an issue with your order, email supportsacha@gmail.com. Include your order number, the item and the help you need. Photos are helpful if an item arrives damaged or incorrect.

Orders delivered in Egypt

Eligible items may be returned or exchanged within 14 days of receipt without giving a reason and without additional expense, subject to the exceptions under Egyptian consumer protection law. Items should be kept in their original condition; retain their labels and packaging.

If an item is defective, you have the right to request a replacement or return for a refund within 30 days of receipt, without additional cost. For a qualifying defective-item claim, the statutory remedy is due within one week of contacting us, with refunds made by the original payment method.

Exceptions

Legal exceptions may apply to goods made to your personal specifications, goods whose condition has changed because of use, and underwear whose packaging has been removed. These exceptions do not remove your rights for defective or incorrect goods. We do not treat every homewear item as underwear.

How to return an item

1. Email us with your order number and request.
2. We will explain the return or collection arrangements and confirm the correct address.
3. Keep your proof of postage or collection until your request is resolved.

Exchanges depend on the requested item and size being available. Nothing in this policy limits your statutory rights.

International orders

Email us to arrange your return or discuss the consumer rights that apply to your destination. We will explain the available method and any applicable costs before you send an item back; mandatory consumer rights take priority.